JoshuaHarrison

GPA: 3.3

• Provided technical support for faculty and staff by troubleshooting hardware and software issues.
• Assisted with setting up and maintaining computer lab network systems.
• Diagnosed and resolved IT concerns while strengthening practical problem-solving skills.
• Worked independently and collaboratively with fellow interns to complete assigned tasks efficiently.
• Maintained confidentiality and followed security protocols for school systems.

• Serve as a primary resource and mentor for a residential community of more than 400 students, fostering a safe, inclusive, and engaged environment.
• Manage crisis response and conflict resolution during rotating on-call shifts, de-escalating interpersonal disputes and addressing facility emergencies.
• Enforce institutional policies and safety regulations while maintaining positive, respectful relationships with residents.
• Author detailed incident reports and maintenance requests, coordinating with campus staff to resolve issues quickly.
• Design and facilitate more than eight educational and social programs per semester to promote student well-being, diversity, and academic success.

• Facilitate weekly executive meetings, set agendas, track action items, and keep project milestones on schedule.
• Resolve internal conflicts and operational roadblocks through a structured feedback system that improves team efficiency and morale.
• Lead risk management and compliance protocols, ensuring adherence to university and national headquarters regulations.